For Booksellers
TO ORDER OR TO CONTACT CUSTOMER SERVICE
Please note that effective September 28, 2018, Teachers College Press is a client publisher of Baker & Taylor Publisher Services for warehouse and fulfillment services.
Mail, fax, phone, or email:
Teachers College Press
30 Amberwood Parkway
Ashland, OH 44805
Tel: (800) 575-6566
Fax: (866) 406-1274
email: tcp.orders@btpubservices.com
We also accept orders via Pubnet.
CONTACT OUR SALES TEAM
Tel: (212) 678-3929
Fax: (212) 678-4149
email: tcpress@tc.edu
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New title information, publication data, availability of special discounts, or suggestions for building your education and parenting collections.
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Partner with us and schedule booksignings for TC Press authors in your area (special discounts are available).
- Let us know if you handle on-site sales at local events, and we’ll add you to our contact list and let you know of opportunities as they come up.
To Set Up a New Account
Please download our credit application and fax or email it to our Sales Department: (212) 678-4149 or tcpress@tc.edu. If you need your order filled right away and you don’t have an account with us, we will need pre-payment.
OUR RETURNS POLICIES
- All returned books must be accompanied with an invoice or a complete packing slip indicating invoice number. The carton containing documents must be clearly marked. Incomplete information will result in credit being issued at a maximum 50% discount. Returns that do not meet these requirements will be returned to the shipper at their expense.
- Multimedia Materials and Screening Tools: Must be returned within 21 days from date of invoice.
- Damaged products will be replaced upon receipt of proof of damage.
- Lost shipments will be replaced upon verification of non-receipt.
- Out-of-print or discontinued items cannot be refunded.
- Ebooks cannot be refunded.
- Bookstores and resellers: No book(s) will be accepted for credit before 90 days or after 18 months of invoice date. Refunds must be approved by Teachers College Press. Returned products must be unused and undamaged to receive a full refund.
QUESTIONS OR PROBLEMS WITH YOUR ORDER?
Tel: (800) 575-6566
email: tcp.orders@btpubservices.com
SEND RETURNS PREPAID TO:
Teachers College Press
Attention: Returns Department
30 Amberwood Parkway
Ashland, OH 44805
Please note that no returns can be accepted at the NY City office of Teachers College Press.
