For Customers

Ordering

1-800-575-6566 / tcporders@presswarehouse.com

Shipping & Handling

Shipping and handling is calculated at the time you place your order. We offer regular and expedited services from USPS and UPS.
Please note: USPS Media Mail is an uninsured option. We advise that you choose USPS Priority, UPS Ground, or UPS Next Day Air for orders over 9 copies.

Setting up an account

You can set up an account when placing an order, or by clicking here: tcpress.com/account. Benefits include easier order entry and tracking of past and current orders. Note: We do not store credit card information.

Distribution Outside USA (for print books)

Note: Ebooks can be purchased worldwide on the tcpress.com website or your favorite ebook wholesaler.

Canada: University of Toronto Press Distribution, 5201 Dufferin Street, Toronto, Ontario M3H 5T8
Tel. (800) 565-9523; Fax (800) 221-9985; utpdistribution.com or utpbooks@utpress.utoronto.ca; 

Distribution Outside the USA and Canada (effective October 1, 2024)

For academics (professors, universities, schools, researchers...) in the UK, Europe, the Middle East, Africa, and Asia-Pacific, please contact Mare Nostrum at mngbookshop.co.uk or enquiries@mare-nostrum.co.uk

For trade customers (bookshops, internet retailers, wholesalers, library suppliers, etc.) in the UK, Europe, the Middle East, Africa, and Asia-Pacific, please see contact details below:

Wiley
European Distribution Centre
Oldlands Way
New Era Estate
Bognor Regis
West Sussex
PO22 9NQ
England

Customer Service is +44 (0)1243 843291

UK, Europe, Middle East & Africa Trade:
Please send the following to: trade@wiley.com

  • Standard Orders
  • Claims
  • Cancellations
  • Enquiries

Asia Pacific Trade:
Please send the following to: mng.csd@wiley.com

  • Standard Orders
  • Claims
  • Cancellations
  • Enquiries

For both academic and trade customers in Latin America, please contact:
tcpress@tc.edu

Returns

Individuals may return books within 30 days from date of invoice.

  • All returned books must be accompanied with an invoice or a complete packing slip indicating invoice number. The carton containing documents must be clearly marked. Incomplete information will result in credit being issued at a maximum 50% discount. Returns that do not meet these requirements will be returned to the shipper at their expense.
  • Multimedia Materials and Screening Tools: Must be returned within 21 days from date of invoice.
  • Damaged products will be replaced upon receipt of proof of damage.
  • Out-of-print or discontinued items cannot be refunded.
  • Ebooks cannot be refunded.

Send returns prepaid to: Teachers College Press, Attn: Returns Department, 22880 Quicksilver Dr., Dulles VA 20166. Please note that no returns can be accepted at the NY City office of Teachers College Press.