For Customers

Ordering

1-800-575-6566 / tcporders@presswarehouse.com

Shipping & Handling

Shipping and handling is calculated at the time you place your order. We offer regular and expedited services from USPS and UPS.

Setting up an account

You can set up an account when placing an order, or by clicking My Account. Benefits include easier order entry and tracking of past and current orders. Note: We do not store credit card information.

Distribution Outside USA

Canada: Guidance Centre, University of Toronto Press, 5201 Dufferin Street, Toronto, Ontario M3H 5T8
Tel. (800) 565-9523; Fax (800) 221-9985; utpbooks@utpress.utoronto.ca; utpdistribution.com

Effective October 1, 2024
Distribution Outside the USA and Canada:

For academics (professors, universities, schools, researchers...) in the UK, Europe, the Middle East, Africa, and Asia-Pacific, please contact Mare Nostrum at:
info@mare-nostrum.co.uk

For trade customers (bookshops, internet retailers, wholesalers, library suppliers, etc.) in the UK, Europe, the Middle East, Africa, and Asia-Pacific, please see contact details below:

Wiley
European Distribution Centre
Oldlands Way
New Era Estate
Bognor Regis
West Sussex
PO22 9NQ
England

Customer Service is +44 (0)1243 843291

UK, Europe, Middle East & Africa Trade:
Please send the following to: trade@wiley.com

  • Standard Orders
  • Claims
  • Cancellations
  • Enquiries

Asia Pacific Trade:
Please send the following to: mng.csd@wiley.com

  • Standard Orders
  • Claims
  • Cancellations
  • Enquiries

For both academic and trade customers in Latin America, please contact:
tcpress@tc.edu

Returns

Individuals may return books within 30 days from date of invoice.

  • All returned books must be accompanied with an invoice or a complete packing slip indicating invoice number. The carton containing documents must be clearly marked. Incomplete information will result in credit being issued at a maximum 50% discount. Returns that do not meet these requirements will be returned to the shipper at their expense.
  • Multimedia Materials and Screening Tools: Must be returned within 21 days from date of invoice.
  • Damaged products will be replaced upon receipt of proof of damage.
  • Out-of-print or discontinued items cannot be refunded.
  • Ebooks cannot be refunded.

Send returns prepaid to: Teachers College Press, Attn: Returns Department, 22880 Quicksilver Dr., Dulles VA 20166. Please note that no returns can be accepted at the NY City office of Teachers College Press.